Lock & Unlock
Your staff should never approach a dark, alarming building alone. We hold your keys, respond to your alarms, and open and close your premises every day — on time, in uniform, and logged to the minute.
Overview
How our keyholding works
Our service stores your keys in a secure, audited key safe at our HQ. When an alarm activates, your CCTV flags an incident, or your scheduled lock/unlock time comes around, a licensed officer is on-site fast. Every attendance is logged with photos, time-stamps, and a written report.
Where it works
Typical use cases
Outsourcing keyholding keeps your staff safe, your insurance compliant, and your premises properly managed out of hours.
- Retail stores and high-street units
- Offices and professional premises
- Warehouses and distribution sites
- Schools, nurseries, and academies
- Gyms and leisure centres
- Medical practices and clinics
- Restaurants and hospitality venues
- Charities and community buildings
Why BigEye
What makes this service different
Keys held in an audited safe
Your keys are stored in a coded, audit-logged key safe at our UK HQ — only accessed by authorised officers for your site.
Fast alarm response
Officers dispatched within minutes of alarm activation. Average on-site arrival under 25 minutes in Greater London.
Scheduled lock/unlock
Daily open and close to the minute, with a time-stamped attendance report and premises walk-through.
Emergency services liaison
If the officer finds a break-in or fire in progress, they handle police and fire liaison while you're on the way.
Pricing Guide
Transparent, written quotes
Most lock/unlock contracts combine a small monthly retainer (from £25/month) with a per-callout fee (from £45). Bundled deals available for multi-site portfolios.
FAQs
Common questions about this service
How are my keys kept secure?
Keys are held in a coded, CCTV-monitored key safe at our HQ, with every access logged and tied to a named officer.
What if my alarm goes off repeatedly in one night?
Our fees are transparent per-callout, but we work with clients experiencing repeat activations to diagnose the cause and reduce false alarms.
Can you meet contractors or tradespeople on-site for me?
Yes. Scheduled contractor access — lift engineers, cleaners, delivery receipt — is a standard part of the service.
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