Security Reception
Your reception is the first impression of your business. Our officers protect it — and represent it — with the professionalism of a five-star hotel concierge and the vigilance of a trained security guard.
Overview
Officers that protect and represent
BigEye reception officers handle the full daily rhythm of your front desk: greeting visitors, managing access control, screening deliveries, answering phones, supporting evacuations, and spotting the threats your other systems miss. They're SIA-licensed, customer-service trained, and chosen specifically for the polished manner a corporate environment demands.
Where it works
Industries we specialise in
Where first impressions matter and visitor volume is real, reception security is non-negotiable.
- Corporate offices and HQs
- Serviced offices and co-working
- Law firms and professional services
- Hotels and serviced apartments
- Embassies and consulates
- High-end residential buildings
- Private members clubs
- Healthcare and clinics
Why BigEye
What makes this service different
Brand-aligned presentation
We'll match your uniform standard, dress code, and greeting script so officers fit your front-of-house culture.
Customer service trained
Every reception officer completes additional soft-skills and visitor-management training before deployment.
Access control literate
Our officers are trained on most major visitor-management and access-control platforms (Envoy, Proxyclick, SwiftLane, and others).
Continuity of personnel
We keep the same officers on your site so your visitors and staff see familiar faces.
Pricing Guide
Transparent, written quotes
Reception security rates start from £17/hour during business hours, with volume and long-term contract discounts available.
FAQs
Common questions about this service
Can your officers answer phones and handle deliveries?
Yes. Reception officers are trained to the full front-of-house remit: phones, visitor logging, deliveries, post, and escalation to facilities.
Will the same officer be on reception every day?
Yes — we build a primary and relief officer per site to ensure continuity while covering holidays and sickness.
Do you provide reception cover out of hours too?
Yes. We routinely combine daytime reception with overnight manned guarding under one contract.
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